Tag: Customer Care

Evidence-Based Ouotes On Managing Organizational Change

by Bright Osadiaye, posted in Leadership, Management, Workplace Learning

‘Cultural change is fundamentally about behavioral change.’

‘It’s worth noting that the focus should not be on persuading people but rather on ‘understanding before being understood.’

‘By conciously choosing your words, you can guide the narrative in a way that feels intuitive and less aversive. The exact wording that you use, whether change, movement, or something else, depends on the context and culture of your organization.’

‘By engaging with employees, customers, and other stakeholders, leaders can gain valuable insights into how the change is perceived by and will impact various groups that can be used to identify potential roadblocks.’

‘When senior leaders (as with other stakeholders) don’t understand the purpose of the change, they’re less likely to get behind it, leading to a lack of sponsorship, engagement, and role-modeling.’

‘Employees who feel valued and invested in are more likely to embrace change, making the change process smoother and more effective.’

Source

Beirem Ben Barrah and Philip Jordanov (2024). The Dynamics of Business Behavior: An Evidence-Based Approach to Managing Organizational Change

How To Build A Real Business

by Bright Osadiaye, posted in BriSights, Health & Well-Being, Leadership, Management, Personal Development, Workplace Learning
Photo by Egor Komarov on Pexels.com

When you see something great, a great mind is behind it. Nothing happens by accident.

If you want to build a great business, you must take care of your people, your money, and your customers.’

Remember, according to Kevin Cope, ‘Cash is the fuel that drives a business.‘

‘A primary purpose of any business is to produce a return on the investment of its stockholders (owners or shareholders).’

‘Employees can impact asset strength by doing anything that benefits cash position.’

‘The productivity of employees reflects how much work employees can accomplish and is often affected by the tools and technology they have and the training and education they receive.’

‘Employees can improve asset ultilization by eliminating inefficient or nonproducing assets, getting more productivity from existing assets, making business processes more efficient, and by working to use personal time more effectively.’

‘People are the most important resource for any company. Employees and customers are two important shareholders to your business.’

‘Your customers are your lifeblood of your business. You should focus on your customers more than on your competitors.’

‘Customers buy more than just products. They purchase trustworthiness, convenience, prestige, or a memorable experience. Determine what your customers are buying.’

‘Companies known for excellence in one driver usually excel in others.’

‘Everything you do to impact profit– primarily increasing sales or reducing expenses, including cost of goods sold- influences the bottom line of your income statement.’

Source

Kevin Cope (2012). Seeing the Big Picture: Business Acumen to Build Your Credibility, Career, and Company