RecruitTheBest Institute- is a personal and professional development insights sharing platform

Featured by Bright Osadiaye, posted in Personal Development
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‘Nothing in your life gets better until your daily patterns do.’– Andy Core

Hi, my name is Bright. I am the founder of RecruitTheBest Institute, a personal and professional development platform.

RecruitTheBest Institute is about three things: Learning more, growing more, and improving more. We are not perfect. And we never stop learning more, growing more, and improving more. You can do the same. If you like what we are doing here, share with your friends.

Remember, no one succeeds alone. No one can do it all. We learn more when we learn with other people. We grow more when we grow with other people. And we improve more when we work with other people.

If you want to change yourself, if you want to change your organization (THE PEOPLE SIDE OF CHANGE), if you want to build a powerful culture, if you want to turn your organization around, let’s do it together. Let’s learn together. Let’s grow together. Let’s improve together. We can achieve greatness when we do it together.

Let’s go!

‘Delivering World-Class Customer Experience The Mercedes-Benz Way’

by Bright Osadiaye, posted in Health & Well-Being, Leadership, Management, Personal Development, Workplace Learning

‘Take a strong stand for a purposeful customer experience vision.’

‘Create a guiding coalition of change agents who are committed to lead in the direction of your vision.’

‘Create a team of people who are responsible for driving customer-centric change throughout your organization.’

‘Use your customer experience team to help all leaders throughout the organization align their strategy, develop projects, and deploy resources to address customer pain points and respond to what your customers tell you about their needs.’

‘Start from the customer’s perspective and analyze your brand throughout the customer’s journey. What question, problem, or need is the customer attempting to have resolved at each step in the journey?’

‘It pays to measure your baseline customer experience carefully prior to launching new customer experience initiatives.’

‘Success in customer experience execution can come only when everyone in your organization understands and takes responsibility for meeting and exceeding customer needs.’

‘Best or nothing’ customer experiences involve people, process, culture, and passion.’

‘To the maximum degree possible, encourage all of your people to experience the products and services that you offer.’

‘To truly win the hearts and minds of team members, training can’t simply be didactic; it must be experiential, hands-on, and memorable.’

‘It is imperative that you help every employee understand how you want customers to feel and what it means to serve them well in your business.’

‘Innovation is your only insurance against irrelevance.’

‘Service delivery processes often change more slowly than consumers do. Evaluate how well your service programs and products address the needs of existing and emerging generations of consumers.’

‘Creating customers for life is far more important than driving today’s transactional profit.’

‘True success in customer experience delivery requires a willingness to look for trends across diverse data sets, both internal and external.’

‘Customer loyalty is fragile and is often lost not as a result of product issues but as a result of the way people are treated during sales and service interactions.’

‘Great leaders help their team think beyond the cost of service transactions and develop a mindset to invest in service that fuels long-term loyalty.’

‘To truly manage customer relationships, you must be able to track your business from the perspective of each unique customer, not just from the perspective of unique product identifiers, stock-keeping units, or universal product codes.’

‘Companies are shifting from a training mindset to a learning mindset.’

Source

Joseph A. Michelli (2016). Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

‘What To Say To Get What You Want In Life’s Toughest Situations’

by Bright Osadiaye, posted in Health & Well-Being, Leadership, Management, Personal Development, Workplace Learning

‘If you’re short on time use your elevator pitch and set up another meeting.’

Express your love for your job and your desire to stay, but the importance of your family’s financial security.’

‘Respond to arguments for going outside by demonstrating how you can bring a fresh approach at a lower cost.’

‘Don’t let your success be used against you. Offer to work closely with your own replacement.’

‘Remind your boss you’re not an underachiever- there’s just too much work for one person.’

‘Tie your request to an active project so you can point out specific and unique skills you bring to the table.’

‘Express a strong desire to expand your work horizons and help the company.’

‘If your supervisor implies their opinion of you has dropped state that the company’s reputation is more important to you than your own.’

‘Base your case on practical business reasons rather than emotions.’

‘Your goal is to boost your productivity and maintain your current high level of quality.’

‘Express gratitude and be willing to humble yourself to get the information you need to succeed.’

‘If your supervisor gets angry or threatens you, try to get on their side by saying you’re angry too, and then move on to what you think should be done.’

‘Do whatever you can to turn your supervisor into a partner in the effort to solve this problem.’

‘Recognize that time is an ally that shouldn’t be ignored or relied on.’

‘Frame any negative comment as a clumsy attempt to encourage discussion.’

‘If your explanation is questioned, reaffirm your honesty as strongly as possible.’

‘Calm rationality is key. Present your case honestly and unapologetically. Coming on too strong may hurt your chance to solve the problem.’

‘The most important thing you need to accomplish is to plant the seeds of future teamwork and community.’

Source

Stephen M. Pollan and Mark Levine (2019). Lifescripts: What to Say to Get What You Want in Life’s Toughest Situations