Why do we work? Why do people do great work?

Work is not about money. Work is about growth. Work is about how we express ourselves. Work is how we show our inner selves.

If you want to know a good person, look at how they work.

According to Hubert Joly, ‘Through work, we are part of a web of human interactions, dealing with colleagues, customers, suppliers, and so on.’

‘We all work– and lead- best when we embrace vulnerability, learn from failure, and strive to be our best rather than the best.’

‘Companies are not souless entities. They are human organizations made of individuals who work together toward a common purpose. When that common purpose aligns with their own individual searches for meaning, it can unleash a kind of human magic that results in outstanding performance.’

‘Business does well by doing well.‘

‘Employees stand at its center because the secret of business is to have great people do great work for customers in a way that delivers great results.’

‘Doing great work starts when people feel treated like individuals- not human capital- in a work environment where they can thrive.’

‘Doing great work for customers happens when employees relate to these customers as human beings, not walking wallets.’

‘Treat everyone as a customer, as a human being with real needs.’

‘When a business is in trouble, listening to the individuals on the front line is the best place to quickly identify what ‘crazy’ goofy, or stupid’ things … have been getting in the way.’

Source:

Hubert Joly (2021). The Heart of Business: Leadership Principles for the Next Era of Capitalism