‘All of us in the business world, whether we realize it or not, signed up for a sales job.’

‘You are always selling. Your products. Your ideas. Your whole self.’

‘If you’re truly passionate about what it is you’re selling and can tell a story about why you love your product and your company, you don’t need to avail yourself of any slick tricks you might associate with selling.’

‘The feeling your customer leaves with after that conversation will inform their decision to come back or go somewhere else.’

‘You can’t own a business without owning your mistakes.’

‘Employees don’t really want an environment with no rules; they want to be engaged in a worthy cause and feel proud of what they create.’

Sometimes, no product is better than a substandard one.’

‘How you comport yourself in all your daily interactions with employees, clients, and peers is an act of salesmanship, because the way you act is an advertisement to keep working with you or run the other way, to dive in and invest more time and money in what you’re doing, or to cut losses and bounce.’

‘The healthiest businesses are the ones that operate in a culture of accountability.’

‘Moments of crisis reveal who a person really is.’

Source:

Robert Irvine (2023). Overcoming Impossible: Learn to Lead, Build a Team, and Catapult Your Business to Success