‘Starting from the other person’s point of view is always instructive– it helps you understand what might be concerning them. You can then check this and address it.’

‘You can’t always hide behide your reactions– even when you’re trying to.’

‘Networking doesn’t have to be slimy but it does involve meeting people and trying to understand them.’

‘Relationships are the key to building connections and understanding others. If you can’t understand them, you can’t change their mind.’

‘Organizations are about getting results. But if we just focus on results, nothing changes.’

‘If people don’t trust that you care about them and the project, you won’t get the best results.If they do, then a lot is possible.’

‘Think about others and what they need– up, down and across the organization and outside.’

‘Aim to communicate well with different people and groups, by telling the truth, thinking from the perspectives of others, asking questions and listening!’

‘Not speaking up means that nothing changes, meaning you miss a great opportunity to help yourself and your colleagues at the same time.’

‘Being aware of your own emotions and those of others is important in having difficult conversations as well as in other key workplace situations.’

‘If others are to trust you, they need and want to know where you stand– they don’t want to have to guess or be blindsided midstream.’

Source

Dawn Metcalfe (2014). Managing the Matrix: The Secret to Surviving and Thriving in Your Organization