‘How To Change What’s Not Working’

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Pay attention to what is not working. Don’t ignore it. If what you are doing is not working, reset it.

If you are not getting things done, reset your thoughts. If you are not happy with your situation, reset what you do every day.

Why? According to Dan Heath, ‘Constraints don’t go away. When you relieve one constraint, you improve the system and another contraint takes its place. There is always a constraint.’

Constraints only make sense in the context of goals. If you shift the goal, the constraint will move, too.’

Investments that aren’t directed at the constraint might do nothing to improve the system as a whole.’

Map the system. ‘Mapping the system requires ascending above the silos both within and across organizations.’

Study the way systems function. ‘By studying the way systems function– and the relationships between their parts- you can Find Leverage Points that unlock progress, even on a global scale.’

‘If you want to change, pay attention to wbat your constituents want, considering their interests and desires.’

The right information in the right moment is the ultimate navigational aid. If we want to make progress on what matters, we must accelerate our learning.’

‘Learning faster doesn’t necessarily demand more data or technology. Sometimes it hinges on seeking out the people best equipped to give feedback.’

‘Useful feedback helps you align resources with goals. That tight calibration cuts waste, which is one of the key themes of Restacking.’

‘It’s possible to shift to a high-autonomy, high-alignment culture with the right support systems and incentives.’

Source

Dan Heath (2025). Reset: How to Change What’s Not Working

‘The Truth About Employee Engagement’

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As a manager, if you want to get things done, don’t forget why you are leading other people.

Because leading other people is not easy. It is tough. But if you really like to do it, you can do it.

‘Don’t,’ according to Bill Catlette and Richard Hadden, ‘allow yourself to become distracted by the bogus assumptions that are often put before us, particularly those advocating kinder and gentler standards (or no standards at all)…’

Hire for fit and not just talent. Make sure the ‘fit’ requirements are relevant to business success, but then stick with them, no matter what.’

‘Hire people who truly want to take responsibility for their work; then get out of their way.’

Far too few employees know what the company does, where it’s going, what it stands for, what it believes in, and where they fit in.’

Committed employees are the only ones capable of delivering the kind of quality and service needed to compete and win.’

‘Caring is an attitude, not a program. It has nothing whatsoever to do with sentiment, emotions, or ‘being nice.’

Perks, benefits, and amenities don’t begin to tell the whole story of what makes a great workplace.’

‘If you care about your people, you tell them the truth- period.’

People need to hear bad news directly from the person who made the decision, rather than read it in a report, in an email, on Facebook, or in a tweet. And they deserve to hear it as early as possible.’

‘If you care about your people, you’re there when times are tough.

‘Don’t expect your employees to pay for your mistakes.’

Source

Bill Catlette and Richard Hadden (2012). Contented Cows Still Give Better Milk: The Truth about Employee Engagement and Your Bottom Line