‘If you have something hard to do, begin by relaxing.’- William Ury
‘If you want to make things easier, start by making it harder.’- William Ury
‘Possible means gradual transformation.’- William Ury
‘Hard does not mean impossible.’- William Ury
‘Creativity is the key to making the impossible possible.’- William Ury
‘Transformation is a process.’- William Ury
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