‘Making More And Working Less’

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Avoid becoming caught up in the work. Instead, step outside, look down, and isolate individual systems. Then, deciding overall what you want them to accomplish, identify defects as well as outside changing situations. Then improve the systems while always documenting the revisions.’

‘The difference between a large successful business and a small struggling one? Documentation. The former has it. The latter doesn’t.’

‘Without proper recurring attention, outside factors (yes, parasite outside systems) will cannibalize your efficient processes and things will deteriorate. Your fine-tuned system must be kept on track.’

‘In any part of life, in order to avoid system failure and to ensure top efficiency, the top performance of regular system maintenance is mandatory.’

‘The mandatory adjustment is in your moment-to-moment preparation of of the world’s unfolding.’

The strength to take a new direction comes more from a belief lodged in the belly rather than from something learned in the head.’

As by-products of your advancement forward, accept that less-than-perfect events are going to happen. Three steps forward and one step back is the way it goes.’

You must stand outside of it if you are to see how you are a part of it.’

The leader’s role is to first see the wheels of the machine, and then figure out how to get those wheels turning fast and with maximum efficiency.’

Leadership must focus on improving process, not on performing the work or on repeatedly snuffing out brushfires.’

‘Being in control of the details of our lives is mandatory if we are to find peace and success- if we are to find happiness.’

Source:

Sam Carpenter (2021). Work the System: The Simple Mechanics of Making More and Working Less

Juran On Quality By Design

‘There should be no vagueness on the question of ‘Deployment to Whom?’

Chronic wastes are reduced through the quality improvement process.’

‘Creation of new wastes is reduced through revision of the quality planning process.’

‘The design for process control should provide the operating forces with the means for corrective action.’

‘A state of self-control consists of:

Knowing what the target performance is

Knowing what the actual performance is

Having the means for changing performance in the event of noncomformance

‘Product conformance decisions should ideally be made by the opperating forces at the lowest levels of organization.’

‘Proof of human controllability is best provided by demonstration.’

‘The question ‘Who is responsible for quality?’ is inherently unanswerable.’

‘One way to break out of the adversary relationship with suppliers is to experiment.’

‘All processes exhibit variability.’

‘Quality goals should be based on process capabilities rather than on prior process performance.’

‘Inadvertent human errors can be reduced through errorproofing.’

‘Product development requires not only functional expertise; it also requires use of a body of quality-related know-how -the quality disciplines.’

‘Goals should be written out. This discipline helps to assure that goals are understandable.’

‘Customers’ needs are a moving target.’

‘Who is responsible for quality?’

Source:

J.M. Juran (1992). Juran on Quality by Design: The New Steps for Planning Quality into Goods and Services