Rob Jolles On Building Credibility From The Inside Out

‘It’s not the words; it’s the tune.’

‘We can’t get others to believe us because we don’t believe ourselves.’

‘Most people are unable to see themselves as others see them.’

‘We can control our effort, but we cannot control our outcome.’

‘Our imperfections- and our ability to deal outside our comfort zone- are what truly impress people.’

‘Asking questions and listening are the most important ways to communicate.’

‘It’s not the words that often betray us rather the spaces between them.’

‘People don’t want to see how perfect you are; they want to see how human you are.’

‘The person who is talking is usually not the one controlling the conversation.’

‘It isn’t nearly as difficult to ask someone to believe you when you believe you.’

‘The words may open the door to others’ believing you, but the tune helps you pass through it.’

‘Never confuse what may feel stale to you with what appears to others as polish.’

‘We are far more believable to others when we believe in ourselves.’

‘Confidence is not conceit.’

‘Shine in the light of your natural and celebrated skills while working on your off-hand.’

‘The finishing touches are what transform our projects from good to great.’

Source

Rob Jolles (2018). Why People Don’t Believe You… :Building Credibility from the Inside Out

Becoming A Reality-Based Leader

Great leaders lead their people. They don’t run away when things are not going well.

They don’t blame their people. They do the opposite. They learn from problems.

Above all, a great leader faces his or her reality.

‘If you as a leader do not embrace reality and deal with it directly, those you lead will not know how to invest the precious resources of their time and energy.’

‘Leadership is about winning hearts and minds and consistently calling employees up to greatness by insisting on- and investing in- their growth and development.’

‘Leadership is working on the overall willingness, morale, and capacities of employees rather than micromanaging and becoming overinvolved in their daily activities.’

‘Reality-based laeders help people to change their mindsets, knowing that beliefs- not circumstances- are the greatest predictor of results.’

‘Reality-based leaders know that high expectations are a gift, and that it is not generous or loving to give someone that which they are capable of providing for themselves.’

‘Reality-based leaders make their expectations of the team very clear.’

‘Reality-based leaders assess a team’s results honestly.’

‘Lead the team through a thorough accounting of their individual contributions to the results.’

‘Reality-based leaders do not damage their credibility by perpetuating the ridiculous notion that employees should never bring forward a problem without also having a solution at hand.’

‘Reality-based leaders never entertain complaints about coworkers.’

‘When you’re in judgment, you are dealing with your story- not with reality.’

Source:

CY Wakeman (2010). Reality-Based Leadership: Ditch the Drama, Restore Sanity to the Workplace, & Turn Excuses Into Results