How Great Leaders Communicate

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Whether you are in a leadership position or not, if you want to win, connecting with other people is the only way to get there.

In her book Communicate Like a Leader: Connecting Stratrgically to Coach, Inspire, and Get things Done, Dianna Booher writes, ‘Effective communicators know that their body language and behavior trump their words.’

Strong communicators trade on trust. It’s their currency.’

‘Strategic thinkers use leading questions to advance a discussion and their cause.’

‘Nothing starts you on the road to recovering trust like admitting to your troops your lapse in judgment.’

Words are never the whole story.’

‘Getting upset boosts your blood pressure; laughing and a lighthearted culture boosts your productivity and your influence.’

‘With the pressures of leadership, you have a choice- to get upset or to get a laugh.’

‘Nothing makes leaders look more capable than handling tough questions with credibility and ease.’

Your document should not reflect everything you know about a subject. It should reflect everything you think significant.’

‘As with race cars, what’s ‘under the hood’ drives a meeting’s overall success.’

If you show up physically, be present mentally.

Source:

Dianna Booher (2017). Communicate Like a Leader: Connecting Strategically to Coach, Inspire, and Get Things Done

Why Great Leaders Lead With Questions

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Great leaders are not afraid to lead with questions. They don’t assume they know what others are thinking.

If you want to know more, ask the right questions. If you are not getting the right answers from your people, ask more questions.

Questions show you where to go next. Questions make things better, not worse.

According to Michael J. MarQuardt and Bob Tiede, ‘Leaders must have a deep commitment to listening to others, and thereby become better able to identify and clarify the will of a group.’

‘Leaders need to be careful not to interrupt; rather, they should make sure they have a complete understanding of the situation.’

‘Leaders should be careful not to rush the responses to their questions. A good question will often cause the recipient to step back and reflect.’

‘Leaders should be comfortable when there is no immediate response to a question.’

‘Leaders ask better questions when they are curious rather than demanding.’

‘A questing mindset shows that you care about the other person.’

‘Empowering questions help develop alignment within teams and draw out the optimum performance from individual members and the team as a whole.’

‘Questioning leaders are confident and willing to challenge beliefs and assumptions.’

‘Questioning leaders recognize that everyone is needed, and that everyone should serve one another, if the organization is to be successful.’

‘Questioning leaders … improve their ability to teach, mentor, and coach.’

‘Leaders who ask questions develop their emotional intelligence through questions.’

‘A questioning culture encourages reflection.’

Source:

Michael J. MarQuardt and Bob Tiede (2023). Leading with Questions: How Leaders Discover Powerful Answers by Knowing How and What to Ask