‘There should be no vagueness on the question of ‘Deployment to Whom?’
Chronic wastes are reduced through the quality improvement process.’
‘Creation of new wastes is reduced through revision of the quality planning process.’
‘The design for process control should provide the operating forces with the means for corrective action.’
‘A state of self-control consists of:
Knowing what the target performance is
Knowing what the actual performance is
Having the means for changing performance in the event of noncomformance
‘Product conformance decisions should ideally be made by the opperating forces at the lowest levels of organization.’
‘Proof of human controllability is best provided by demonstration.’
‘The question ‘Who is responsible for quality?’ is inherently unanswerable.’
‘One way to break out of the adversary relationship with suppliers is to experiment.’
‘All processes exhibit variability.’
‘Quality goals should be based on process capabilities rather than on prior process performance.’
‘Inadvertent human errors can be reduced through errorproofing.’
‘Product development requires not only functional expertise; it also requires use of a body of quality-related know-how -the quality disciplines.’
‘Goals should be written out. This discipline helps to assure that goals are understandable.’
‘Customers’ needs are a moving target.’
‘Who is responsible for quality?’
Source:
J.M. Juran (1992). Juran on Quality by Design: The New Steps for Planning Quality into Goods and Services
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