‘Trust is the bedrock of innovation, because ideas can’t be forcibly pulled from people’s heads.’
‘Smart leaders think laterally. They love to learn from innovative thinkers in different industries.’
‘Smart companies build alliances with other smart companies. They’re known by the company they keep.’
‘Trust, more than pay or perks, is the secret to making a best-places-to-work list.’
‘Smart companies encourage people to talk about their mistakes and what they learned along the way.’
‘Teams, even in large companies, tend to perform best when they’re at their leanest- eight to twelve people.’
‘Teams, when small, can move faster. Team members will sacrifice for other team members at a smaller size, but not at a larger size.’
‘Trust is easily destroyed by executive hypocrisy.’
‘Taste is more than design. It’s a sensibility that appeals to the deepest part of ourselves.’
‘Taste need not be original. It often borrows from successful products and services of the past.’
‘Taste is not the result of random genius. It takes hard work, discipline, and patience.’
‘Taste signals the deep intelligence of a product or service. Most customers will pay more to feel smart.’
Source
Rich Karlgaard (2014). The Soft Edge: Where Great Companies Find Lasting Success
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