‘The Truth About Employee Engagement’

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As a manager, if you want to get things done, don’t forget why you are leading other people.

Because leading other people is not easy. It is tough. But if you really like to do it, you can do it.

‘Don’t,’ according to Bill Catlette and Richard Hadden, ‘allow yourself to become distracted by the bogus assumptions that are often put before us, particularly those advocating kinder and gentler standards (or no standards at all)…’

Hire for fit and not just talent. Make sure the ‘fit’ requirements are relevant to business success, but then stick with them, no matter what.’

‘Hire people who truly want to take responsibility for their work; then get out of their way.’

Far too few employees know what the company does, where it’s going, what it stands for, what it believes in, and where they fit in.’

Committed employees are the only ones capable of delivering the kind of quality and service needed to compete and win.’

‘Caring is an attitude, not a program. It has nothing whatsoever to do with sentiment, emotions, or ‘being nice.’

Perks, benefits, and amenities don’t begin to tell the whole story of what makes a great workplace.’

‘If you care about your people, you tell them the truth- period.’

People need to hear bad news directly from the person who made the decision, rather than read it in a report, in an email, on Facebook, or in a tweet. And they deserve to hear it as early as possible.’

‘If you care about your people, you’re there when times are tough.

‘Don’t expect your employees to pay for your mistakes.’

Source

Bill Catlette and Richard Hadden (2012). Contented Cows Still Give Better Milk: The Truth about Employee Engagement and Your Bottom Line

How To Lead So That People Will Follow You

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Great leaders have followers. Poor leaders have themselves.

The question is, according to Erika Andersen, ‘What is it … that makes someone willing to consider one person his or her leader but not another?’

‘A truly farsighted leader envisions a possible future that responds to and resonates with people’s aspirations for their individual and collective success. … True visionaries often see possibilities where others see difficulty and dead-ends.’

‘People who work with a passionate leader don’t wonder what she stands for or whether she will abandon her principles when the going gets rough.’

When the leader commits honestly, based on his or her authentic beliefs about what’s important, people tend to feel it and be drawn into new levels of engagement.’

When people observe their leader behaving courageously over time, they are much more willing to follow him or her into new territory. … When the leader lacks courage, people feel as though they need to protect themselves.’

‘When others see that you’re willing to do something that could damage you personally in order to support the success of the organization, they are hugely more likely to line up behind you.’

When leaders are wise, we see that they’re considering our welfare and that they’ll do their best to make sure that the enterprise succeeds in a way that supports the success of the greatest possible number of us, their followers.’

A leader who is fully generous shares both the power to make decisions and the responsibility for dealing with the consequences of those decisions.’

The trustworthy leader tells the truth and keeps her word. She speaks the whole truth (sometimes omission is as much a lie as an outright misstatement) and even tells the truth about not being able to tell the truth.’

‘When a leader is worthy of trust, people reward him or her by becoming more trustworthy themselves. Trust is the essential bond between a true leader and her followers.’

Trustworthy leaders are competent. They demonstrate the capability to do the job they have been given (and are honest about any deficits in that regard and how they’ll go about addressing them), and they get the results they’ve committed to achieving.’

Source

Erika Andersen (2012). Leading So People Will Follow