Pay attention to what is not working. Don’t ignore it. If what you are doing is not working, reset it.
If you are not getting things done, reset your thoughts. If you are not happy with your situation, reset what you do every day.
Why? According to Dan Heath, ‘Constraints don’t go away. When you relieve one constraint, you improve the system and another contraint takes its place. There is always a constraint.’
‘Constraints only make sense in the context of goals. If you shift the goal, the constraint will move, too.’
‘Investments that aren’t directed at the constraint might do nothing to improve the system as a whole.’
Map the system. ‘Mapping the system requires ascending above the silos both within and across organizations.’
Study the way systems function. ‘By studying the way systems function– and the relationships between their parts- you can Find Leverage Points that unlock progress, even on a global scale.’
‘If you want to change, pay attention to wbat your constituents want, considering their interests and desires.’
‘The right information in the right moment is the ultimate navigational aid. If we want to make progress on what matters, we must accelerate our learning.’
‘Learning faster doesn’t necessarily demand more data or technology. Sometimes it hinges on seeking out the people best equipped to give feedback.’
‘Useful feedback helps you align resources with goals. That tight calibration cuts waste, which is one of the key themes of Restacking.’
‘It’s possible to shift to a high-autonomy, high-alignment culture with the right support systems and incentives.’
Source
Dan Heath (2025). Reset: How to Change What’s Not Working
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