Robert G. Cooper On Creating Value Through Innovation

by Bright Osadiaye, posted in Improve Academy, Innovation Management, Leadership, Management, Workplace Learning

‘The best innovators have four times the sales from new products and more than double the success rate as the worst performers. But why the huge differences?’

‘A superior and differentiated product– one that delivers unique benefits and superior value to the customer- is the number one driver of success and new product profitability.’

‘Building in the voice of the customer is one of the strongest drivers of new-product profitability, and also of time efficiency. But the great majority of companies miss the mark here- with insufficient VoC and no fact-based customer insights.’

‘People don’t know what they’re looking for until they see it or experience it. So get something in front of the customer or user fast- and keep repeating these tests all the way through to formal product testing or field trials. Multiple iterations and product validations- spirals development- are essential when facing fluid markets with customers that are uncertain about their needs.’

‘Manage risk by breaking the process into increments. When the uncertainties and unknowns are high, keep the spending low.’

‘If you want speed to market, then focus– resource your projects properly.’

‘Of the five most important drivers of businesses’ new-product performance, idea management has the strongest impact.’

‘Customer visit teams are valuable for gaining real insights into the customer’s world: the ability to identify and focus on customer problems and unspoken needs, a vital source of product ideas.’

‘Innovative customers are quite likely to have the industry’s next new product, and this lead-user method is one way to uncover what it is.’

‘Your own employees are excellent potential sources of new-product ideas. Yet all too often, internally generated ideas are either mundane or not acted upon. But there are ways to change that.’

‘How does one design a system that integrates many activities and multifunctional inputs and fosters a cross-functional team approach?’

Source:

Robert G. Cooper (2017). Winning at New Products: Creating Value Through Innovation

Juran On Quality By Design

by Bright Osadiaye, posted in Improve Academy, Innovation Management, Management, Workplace Learning

‘There should be no vagueness on the question of ‘Deployment to Whom?’

Chronic wastes are reduced through the quality improvement process.’

‘Creation of new wastes is reduced through revision of the quality planning process.’

‘The design for process control should provide the operating forces with the means for corrective action.’

‘A state of self-control consists of:

Knowing what the target performance is

Knowing what the actual performance is

Having the means for changing performance in the event of noncomformance

‘Product conformance decisions should ideally be made by the opperating forces at the lowest levels of organization.’

‘Proof of human controllability is best provided by demonstration.’

‘The question ‘Who is responsible for quality?’ is inherently unanswerable.’

‘One way to break out of the adversary relationship with suppliers is to experiment.’

‘All processes exhibit variability.’

‘Quality goals should be based on process capabilities rather than on prior process performance.’

‘Inadvertent human errors can be reduced through errorproofing.’

‘Product development requires not only functional expertise; it also requires use of a body of quality-related know-how -the quality disciplines.’

‘Goals should be written out. This discipline helps to assure that goals are understandable.’

‘Customers’ needs are a moving target.’

‘Who is responsible for quality?’

Source:

J.M. Juran (1992). Juran on Quality by Design: The New Steps for Planning Quality into Goods and Services