‘Crises activate leaders to address seemingly endless organizational threats and opportunities. Unfortunately, leaders can become so absorbed in crisis management that they neglect their well-being.’
‘Self-care is fundamental to self-leadership, and self-leadership is fundamental to leading others.’
‘Seeking input and assistance can serve to break through a leader’s sense of isolation.’
‘By establishing constructive leadership alliances and leveraging them within or across industries, you are likely to garner support, share data, offer analyses, contribute ideas, and think deeper.’
‘The job of a leader, in crisis and calm, is to offer team members tools and support that enables them to take action whenever and wherever possible.’
‘In crises, leaders are well-served to increase informal listening … to assess the status, fears, attitudes, and behaviors of those they serve.’
‘Listening is the heart of leadership.’
‘Leaders typically respond to crises by sharing information that provides a more comprehensive picture of evolving circumstances, even if some of what they share might be alarming.’
‘Despite pressure to have all the answers, no leader can live up to that expectation or offer gurantees in an environment of unrelenting change.’
‘Crisis communication should be purposeful, well-timed, congruent, and relevant to the intended audience.’
‘In times of crisis, leaders have to be especially careful with the words they choose and respect the power of their communication.’
Source
Joseph A. Michelli (2021). Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges
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