We are human beings. We are not perfect. If you want other people to respect you, you have to treat other people with love and respect.
To master civility, according to Porath, ‘Incivility is in the eyes of the recipient. It’s how people feel they are treated.’
‘People experiencing incivility may struggle to get off the sidelines and back into the game.’
‘Before addressing other aspects of civility, master the basics: smile more, acknowledge people, and listen effectively.’
‘Customers punish organizations harshly for incivility, even if they don’t witness it.’
‘Incivility impairs thinking. People miss information right in front of them.’
‘Individuals feel valued and powerful when respected. Civility lifts people, and teams and businesses along with them.’
‘When you’re civil, you contribute to a cycle that fosters greater civility across all your networks.’
‘Take care of yourself to boost your chances for success. Managing your energy can help prime you for more effective interactions with others.’
‘At it core, civility is so important because it conveys both warmth and competence.’
‘Stop ruminating. Try not to overanalyze a situation or engage in negative thinking about someone.’
‘Spend time with energizers, the people in your life who make you smile and laugh.’
Source
Christine Porath (2016). Mastering Civility: A Manifesto for the Workplace
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