‘Learn to think both strategically and operationally.’- Art Markman

‘Good leaders teach their supervisees how to do tasks; you cannot delegate tasks otherwise.’- Art Markman

‘There is what you say, what you do, and what you reward, and people notice those in reverse order. When people don’t do what you ask them to, it’s probably because of a misalignment between what’s being said, what people are doing, and what’s being rewraded.’- Art Markman

‘Punish negligence, not failure.’- Art Markman

‘Learn to say yes and to say no, and when you say no, understand your reasons.’- Art Markman

‘Communicate often with the people you lead, even if you have to tell them that the future is uncertain.’– Art Markman

‘Work on your public speaking skills. Practice a lot. Don’t worry too much about bad talks.

‘Develop a personal ethos that you can bring to your leadership.’- Art Markman

‘Recognize that procedures may lead to outcomes that don’t reflect your ideals.’- Art Markman